General Forecourt Attendant

Description of Role:

Kings Gala Group are looking for a Full Time General Forecourt Attendant to join their hard-working, professional teams in King’s Gala, Ballylinan, Co Laois.

You will be working in a fun and friendly environment, with a great team that works together and help each other out.

 Main Duties/Responsibilities:

  •  To deal with customers in a friendly, efficient and helpful manner and be the main point of contact for fuel payment
  • Address customer queries/complaints to a friendly and efficient manner, escalating problems as and when required
  • To ensure all yard sales activities are carried out efficiently including price displays, cash handling, and daily yard reconciliation
  • To carry out general administration duties and tasks
  • To complete the necessary Health and Safety procedures
  • To carry out any other additional duties as required ensuring the smooth running of the depot
  • Maintain the general upkeep and appearance of the forecourt – Ensuring pumps are kept clean at all times
  • Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Experience and Knowledge

  • Work Experience and Qualifications – Previous experience in a busy customer service role.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Disposition

  • Committed, enthusiastic and energetic individual.
  • A heads up person, you will always be alert to your own performance and to the systems you work with and will analyse and consider what you could do to make improvements or take corrective action.
  • A highly motivated self-starter, the Forecourt Assistant will operate in a multi-task environment and will be able to challenge themselves to exceed standards, striving for best in class. They are not easily deterred when obstacles or delays are encountered, are organised and unflappable with a strong work ethic.
  • Ability to lead, take charge, work on their own initiative.
  • Strong attention to detail.
  • Excellent IT skills.

Skills and Abilities

The Forecourt Attendant will possess all of the following attributes:

  • Communications – A confident communicator with the ability to communicate effectively in writing and verbally, both formally and informally. A skilled active, empathetic listener, you are able to give full attention to what others are saying and take the time to understand the points being made.
  • Time Management – Managing one’s own time
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

If you are interested in joining the successful team at Kings Gala, please apply with a cover letter and your C.V.